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We serve Forest & Agriculture Certification in SAARC & Gulf Countries

Our Services
Why Get Certified
Increasing demand: Demands for certified raw material are growing, and often exceed existing supply.
Your market access is reinforced and enhanced.
Communication with stakeholders is facilitated.
Certification helps you to improve the efficiency of your quality management.
Certification matters! it makes a real positive difference on the ground, as shown by several independent studies. Forest workers, local communities and the forest's wildlife all benefit from certification.

ISO 10002 Certification

ISO 10002 Complaints Handling Management Systems:

Effective management of claims and customer satisfaction

The Standard ISO 10002 establishes a series of guidelines that must be followed by any organisation that wishes to introduce a Complaints Handling Management System.

The standard establishes a PDCA cycle during development and gives instructions on planning, design, operation, maintenance and improvement of the complaint handling process.

As a result of implementing the Standard ISO10002in a company, a user or customer can not only report a complaint or claim regarding their products or services, but also be kept informed of the status of their claim throughout. In addition, the user or client knows that his/her complaint or claim will be analysed and investigated thoroughly and that a coherent response will always be provided within the established time. If the client is still not fully satisfied with the response obtained, he/she will be offered other channels through which the complaint can be submitted, until a satisfactory response is received.

Benefits of the Complaints Handling certification:

• A management system to continuously monitor and improve the complaints handling process is established.
• An organisation becomes more flexible in its handling of complaints. A logical system is obtained that permits a client-organisation relationship.
• An organisation can develop the actions that improve operations, including anticipating possible changes in trends and heading off possible motives for complaints.
• A foundation is developed for ongoing improvement using monitoring systems and the analysis of processes involved in complaints management and the methods used to rectify them.
• An effective, simple and decisive mechanism is developed for managing issues with clients.

For certification or more information kindly contact us at info@woodcert.com



Wood Certification Private Limited is delivering Certification, Training, Inspection & Testing Services in SAARC & Gulf Countries and not a consultancy organization.


Dispute Resolution Policy